Returns
If you need to return, repair or exchange something, please email - contact@desotosport.com
We understand you may want to try on and lightly test your garment before making a final decision. Testing includes wearing the garment during light training to evaluate fit and comfort. Please contact us before testing so we can confirm proper sizing and authorize use while maintaining return or exchange eligibility.
Returns and exchanges are accepted within 30 days if received in new condition or if prior testing was authorized, provided all original packaging and tags are retained. Using lubricants or racing in the garment will void return and exchange eligibility.
Please include your name, order number and the reason for your return. Our customer service staff will then issue you an RMA number which is necessary for your return to be accepted. We will respond to your request within 24 business hours, unless it is a weekend or holiday.
De Soto covers return shipping for repairs determined to be our responsibility, and exchanges, as well as shipping the repaired or exchanged item back to you. For refunds, the full product price will be refunded, less the return shipping cost.
If you have any questions or special requests, please email us at contact@desotosport.com.
Our Policy On Sale Items
- The sale prices are for orders placed on our website only. These prices are not available on phone orders.
- ALL SALES ARE FINAL. We will not accept returns or exchanges, so be sure you are ordering the size you want. If something does not fit, sell it or give it to a friend! Again, at such great prices ALL SALES ARE FINAL.
- There is no warranty on any item that is on sale.
- All wetsuits, if they are ever on sale, are SOLD AS IS. There is no warranty at this price. The wetsuit may state NO WARRANTY on the inside.
- There may be a time lag between when an item sells out and when it is removed from the website. Sale items and prices are limited to styles and colors shown on the website, and only while supplies last, even if they appear on the website.
- There are no retroactive discounts for orders placed prior to now.
- By purchasing the discount sale item, you are agreeing to these terms of sale.
A Warning About Certain Lubricants and their Effect on Fabrics:
Many athletic lubricants, especially non-liquid types, (like Body Glide, Vaseline, and chamois creams) work well for wetsuits, but not well for clothing. They tend to make clothing, especially loose clothing, sticky, instead of slick and slippery, and usually results in chafing. It will also damage, stain and discolor all fabrics over time. We advise against using them, and their use will nullify our warranty.